Refund & Cancellation Policy

Last updated: 21 October 2026

This policy explains how plan cancellations and refunds work for the Websetu software and services, provided by Websetu (owned and operated by Khaleelullah H).

1. Free demo

Demos are free. Nothing is charged for booking or attending a demo.

2. Setup fee

If a one-time setup fee is agreed (for example for menu upload, website design or training), it is refundable in full if you cancel before setup work starts. Once setup has started, it is not refundable because the work has been done for your business.

3. Monthly plans

• You can cancel at any time by sending us a WhatsApp message or email.
• The Service continues until the end of the month you have already paid for; the next month is not charged.
• Payments for a month that has already started are not refunded.

4. Yearly plans

• If you cancel within 15 days of the yearly payment, you get a full refund of the plan fee (minus any setup fee already used).
• After 15 days, we refund the unused full months, after deducting the months used at the normal monthly price. If that amount is more than the yearly fee paid, no refund is due.

5. Service problems

If the Service is unavailable for more than 24 hours in a row because of a fault on our side, tell us and we will add free days to your plan for the time lost.

6. How refunds are paid

Approved refunds are paid to the original payment method or bank account within 7 working days of approval. Bank or gateway charges, if any, may be deducted.

7. Third-party charges

Charges paid directly to other companies — such as payment gateway fees, domain names, SMS or WhatsApp API credits and hardware — are not refunded by Websetu.

8. Your data after cancellation

Your data stays available for export for 30 days after the plan ends, then it is deleted as described in our Privacy Policy.

9. Orders on client websites

Orders placed on a client’s ordering website (for example a bakery or cafe using Websetu) are sold by that business. Refunds and cancellations for those orders follow that business’s own policies, shown in the footer of their website. Please contact the business directly.

Contact us

Websetu (owned and operated by Khaleelullah H)
WhatsApp / phone: +91 80885 97087
Email: [email protected]
Website: websetu.in